Assist guests with a helpful and fluent check-in- check-out processes.
Using up-selling techniques to promote hotel services and facilities and to capitalize on room occupancy.
Respond to guest inquiries and requests and resolve matters in a timely, friendly, and efficient manner.
Field guest grievances to conduct research to form a resolution and negotiate solutions for guest gratification.
Attend monthly safety meetings and assist in preparing operations team.

Assist guests with a helpful and fluent check-in- check-out processes.
Using up-selling techniques to promote hotel services and facilities and to capitalize on room occupancy.
Respond to guest inquiries and requests and resolve matters in a timely, friendly, and efficient manner.
Field guest grievances to conduct research to form a resolution and negotiate solutions for guest gratification.
Attend monthly safety meetings and assist in preparing operations team.

Create Marketing plan for each assigned event.
Execute Marketing plan for each event within designated budget.
Schedules and supervises all promotional activities, to include print and broadcast production and buying, social media platforms and collateral materials for all assigned events.
Work with artist marketing personnel and co-promoters to implement advertising budgets for assigned events.
Coordinate graphic design for shows.
Formulate programs to develop 3rd party partnerships and sponsorships for assigned events.
Maintain a program of market research and disseminates this information to internal and external user groups.
Review all payment of event-related advertising and marketing bills.
Perform related work as required.
Promotions and merch table.
Photography for events.
In charge of playbill advertising and lead generation.
Business development and setting up partnerships.

Create Marketing plan for each assigned event.
Execute Marketing plan for each event within designated budget.
Schedules and supervises all promotional activities, to include print and broadcast production and buying, social media platforms and collateral materials for all assigned events.
Work with artist marketing personnel and co-promoters to implement advertising budgets for assigned events.
Coordinate graphic design for shows.
Formulate programs to develop 3rd party partnerships and sponsorships for assigned events.
Maintain a program of market research and disseminates this information to internal and external user groups.
Review all payment of event-related advertising and marketing bills.
Perform related work as required.
Promotions and merch table.
Photography for events.
In charge of playbill advertising and lead generation.
Business development and setting up partnerships.

Sales concierge.
Building travel itineraries for tourists visiting Orlando, Florida.
Administrative office work.
Assist with guest inquiries and issues.
Demonstrating excellent communication skills, having a pleasant personality and love interacting with people.
Inbound and Outbound calls to produce leads.
Assist with dining reservations.
Assist guests with amusement park tickets and other exciting entertainment in the Greater Orlando area.

Sales concierge.
Building travel itineraries for tourists visiting Orlando, Florida.
Administrative office work.
Assist with guest inquiries and issues.
Demonstrating excellent communication skills, having a pleasant personality and love interacting with people.
Inbound and Outbound calls to produce leads.
Assist with dining reservations.
Assist guests with amusement park tickets and other exciting entertainment in the Greater Orlando area.

Assist the National Director of Partnerships & Distribution, as well as its Senior Sales Manager(s) and Sales Manager(s), in all requested job duties and/or projects and events.
Responsible for assisting with the daily management of assigned channels of distribution, defined as E-commerce (OTA), Wholesale, Consortia, Corporate Transient, Travel Agent (GDS), Extended Stay and Executive Housing.
Assist with the communication of contracts, rates, promotions and/or room allotments with partner account(s) and internal impacted departments, including but not limited to Front Desk, Food & Beverage, Hotel Sales, Group Sales, Revenue Management, Digital Marketing, Accounting and/or Reservations.
Perform client reconciliations and travel agent commissions for processing, approval and payout request.
Assist in the creation of marketing plans, promotional material, newsletters and trend market analysis reports when requested.
Ability to navigate and analyze production reports in Excel and/or Word with basic to intermediate skill.
Attend seminars, webinars, conference calls and sales presentations when requested during normal business hours.
Excellent interpersonal and organizational skills to effectively communicate with clients/partnerships, including the ability to manage multiple projects, meet deadlines and work effectively.
In charge of digital media on platforms like Expedia.com and Booking.com.

Assist the National Director of Partnerships & Distribution, as well as its Senior Sales Manager(s) and Sales Manager(s), in all requested job duties and/or projects and events.
Responsible for assisting with the daily management of assigned channels of distribution, defined as E-commerce (OTA), Wholesale, Consortia, Corporate Transient, Travel Agent (GDS), Extended Stay and Executive Housing.
Assist with the communication of contracts, rates, promotions and/or room allotments with partner account(s) and internal impacted departments, including but not limited to Front Desk, Food & Beverage, Hotel Sales, Group Sales, Revenue Management, Digital Marketing, Accounting and/or Reservations.
Perform client reconciliations and travel agent commissions for processing, approval and payout request.
Assist in the creation of marketing plans, promotional material, newsletters and trend market analysis reports when requested.
Ability to navigate and analyze production reports in Excel and/or Word with basic to intermediate skill.
Attend seminars, webinars, conference calls and sales presentations when requested during normal business hours.
Excellent interpersonal and organizational skills to effectively communicate with clients/partnerships, including the ability to manage multiple projects, meet deadlines and work effectively.
In charge of digital media on platforms like Expedia.com and Booking.com.

Specialized in vacation planning in various luxury brand hotels such as Hyatt Grand Cypress, JW Marriott and Gaylord Palms.
Provide hotel guests with extraordinary service as well as exceed in all of the necessary concierge responsibilities.
Networking to build client relationships and promote products to both new and existing clients.
Generating sales, upselling products, and creating a memorable vacation for guests.
Use marketing and visual merchandising techniques (creating displays, cross-merchandising, creating emotional connections, storytelling, and color-block merchandising) to charm guests into inquiring about products.
Identified key growth opportunities and inclined guests to attend timeshare presentations.
Promote theme parks, hotels, and car rentals for guests to sell.
Build travel and vacation itineraries for guests.

Specialized in vacation planning in various luxury brand hotels such as Hyatt Grand Cypress, JW Marriott and Gaylord Palms.
Provide hotel guests with extraordinary service as well as exceed in all of the necessary concierge responsibilities.
Networking to build client relationships and promote products to both new and existing clients.
Generating sales, upselling products, and creating a memorable vacation for guests.
Use marketing and visual merchandising techniques (creating displays, cross-merchandising, creating emotional connections, storytelling, and color-block merchandising) to charm guests into inquiring about products.
Identified key growth opportunities and inclined guests to attend timeshare presentations.
Promote theme parks, hotels, and car rentals for guests to sell.
Build travel and vacation itineraries for guests.

Minors in theatre and communications
Affliated with Alpha Kappa Lambda fraternity
Worked for Big Ten as part of a class

Minors in theatre and communications
Affliated with Alpha Kappa Lambda fraternity
Worked for Big Ten as part of a class

I graduated from UCF with a degree in Hospitality Management, specializing in Destination Marketing.

I graduated from UCF with a degree in Hospitality Management, specializing in Destination Marketing.

Interned with P.A.P. Corp Hotels with marketing role
Interned with From the Ground Up to learning business operations
Focused studies on how digital marketing and Word of Mouth correlate with
hotel experience

Interned with P.A.P. Corp Hotels with marketing role
Interned with From the Ground Up to learning business operations
Focused studies on how digital marketing and Word of Mouth correlate with
hotel experience