Night Audit
| Location | 3590 NW 74th Ave, Miami, FL |
| Date Posted | November 18, 2024 |
| Category |
Hotel
|
| Job Type |
Full-time
|
Description
- Maintains files.
- Resetting of the systems for the next day's operations.
- Checking in and out guests.
- Addresses guest requests and issues.
- Communicates with other departments regarding any issues that require follow up by the day shift staff.
- Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
- Greet guests on every interaction using the 10/5 or 15/5 rule.
- Ensure that all guests feel welcomed to the property.
- Register guests and assign rooms.
- Conduct check-out processes.
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Respond to phone calls, and retrieve guest mail, faxes and packages.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
- Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
- Attend team meetings and celebrations.
- Follow all company and safety and security policies and procedures along with all other company policies.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications