Guest Service Agent

at Ponte Vedra Inn and Club (view profile)
Location 200 ponte vedra blvd, ponte vedra beach, FL
Date Posted November 16, 2021
Category Hotel
Job Type Full-time

Description

TRAINING & EXPERIENCE: Two years experience as a Concierge or Front Desk Agent, at a private club or a AAA and/or Mobile rated hotel. Valid driver’s license required.

JOB KNOWLEDGE:

  • Previous customer service skills or hotel/resort experience preferred, check in/out guests and provide high quality guest service. Computer skills, general cashiering/ concierge duties as well as a valid drivers license required.
  • Thorough knowledge of the Jacksonville area and general knowledge of the State of Florida; working knowledge of the concierge position, assisting guests and members in a professional manner.

JOB SUMMARY: Be an ambassador to and advocate for the guest experience, from arrival to departure and everything in between. To act as a liaison between the property, the city, the state and the resort guests. This will include directing the guests to any department on property for assistance; to assist the guests in any way, to include reservations, on and off property (i.e., for sleeping rooms, dinner, sports, theater, etc.), arrange transportation to and from the airport, around town, around the state and to assist guests with any services they may need.

Compensation

Commensurate with experience

Schedule

Varied to include weekends and holidays

Benefits

  • Paid Vacation/Holidays/Sick
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Dry Cleaning/Laundry
  • Free Parking
  • Staff Cafe
  • 401K

EQUAL OPPORTUNITY EMPLOYER

DRUG-FREE WORKPLACE

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