Front Desk Supervisor

at Fairfield Inn & Suites by Marriott Ft. Lauderdale Airport- Cruise port (view profile)
Location 2081 Griffin Road, Dania Beach, FL
Date Posted September 19, 2024
Category Hotel
Job Type Full-time

Description

The hotel front desk supervisor is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.

Essential Functions

  • Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
  • Greet guests on every interaction using the 10/5 or 15/5 rule.
  • Ensure that all guests feel welcomed to the property.
  • Register guests and assign rooms.
  • Conduct check-out processes.
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Respond to phone calls, and retrieve guest mail, faxes and packages.
  • Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
  • Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
  • Attend team meetings and celebrations.
  • Follow all company and safety and security policies and procedures along with all other company policies.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Education/Skill Requirements

  • High school graduate or GED completion.
  • Ability to communicate effectively and clearly.
  • Demonstrate good computer skills.
  • Accurately handle cash and post charges.
  • Hotel experience preferred but not mandatory, some customer service background required.
  • Ability to speak Spanish is a plus. Knowledge of computer terminology desired.
  • Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
  • Requires the ability to work varied shifts, including nights, weekends and holidays.
  • Time management skills.
  • Ability to communicate effectively with the public and other employees.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

  • Healthcare Insurance (Medical, Dental & Vision)
  • 401(k) Plan
  • STD & LTD
  • Life Insurance
  • Wellness Program
  • Vacation/Paid Time Off
  • Tuition Assistance
  • Discounted Hotel Room Rates
  • Community Service Program
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